2025 Job Post: Fulfillment Specialist

About Hama Hama:

Family owned and operated for six generations, we’re a shellfish and timber farm located on the eastern slopes of the Olympic Peninsula. Our reputation for quality is built on hard work and clean water. Our mission is pretty simple: use low impact farming methods to grow world-class oysters and trees, have fun, and leave something good for those who will come after us.

Position Summary:

The Fulfillment Sales Specialist keeps the oysters moving from farm to restaurant by processing orders, tracking inventory, and coordinating delivery logistics. This role requires a tech-savvy, detail-oriented individual who enjoys working with numbers. The job involves receiving and processing orders via email and text, reconciling inventory in the FileMaker database, fulfilling and tracking outgoing shipments, and preparing necessary documents such as delivery notes and pickup slips. Additional responsibilities include assisting with inventory counts, submitting barge requests, pushing invoices to QuickBooks, and performing general data entry. Success in this position requires strong computer skills, a love for systems and spreadsheets, excellent communication, and a willingness to learn and improve processes continuously.

Primary Responsibilites Include: 

Customer Service & Sales Support

• Receive orders from customers and answer questions as they come through via phone calls, text, and email
• Provide excellent customer service regarding Hama Hama products and services
• Track FedEx shipments alerting customers and the sales team as issues arise
• Assist with onboarding of new customers with Accounting and the Sales team
• When requested, check in with customers who haven't ordered and prepare and send the Fresh Sheet based on expected inventory

Inventory Management

• Reconcile inventory in the database, assist with counting inventory, and update spreadsheets with accurate inventory information

Fulfillment

• Print orders, packing slips, and shipping labels
• Download orders from the online store and upload into a spreadsheet
• Communicate with shipping providers
• Work with Plant Operations Manager, Fulfillment Manager and Sales Lead  to troubleshoot fulfillment issues
• Push approved invoices to QuickBooks
• General data entry related to fulfillment and sales operations

Safety & Compliance

• Know and follow all rules regarding shellfish sales and time to temperature
• Follow HACCP plan to maintain compliance and document as needed

Requirements Include:

• Education: High School diploma, GED or other alternative equivalent
• Fundamental Skills: Proficient in Google Office, excel, and other common computer tasks, reliable communication abilities, strong numeracy, and foundational problem-solving skills necessary for workplace learning
• Strong Learning Mindset: Demonstrates curiosity, adaptability, and enthusiasm for acquiring new skills, with proven ability to embrace feedback and continuous improvement
• Proactive Personal Characteristics: Self-motivated, resilient, and shows initiative in seeking learning opportunities, with a collaborative and dependable work approach
• Evidence of Skill Development: Documented history of successfully completing training programs, workshops, or self-directed learning experiences
• Quick Comprehension: Ability to understand and implement multi-step instructions, recognize patterns, and transfer learning across different contexts
• Positive Growth Attitude: Genuine interest in professional development, patience with personal learning curves, and intrinsic motivation to excel in new roles
• People person: motivated by the desire to make this Company a great place to work and foster a positive work environment
• Ability to satisfy the physical requirements of the job, which include (but are not limited to): exerting up to 20-50 pounds of force frequently and movement including lifting, manual dexterity, talking, hearing, repetitive motion, and standing and sitting for extended periods

Total Rewards:

This is a full-time / year round position with an on-site work schedule. Expected hours of work are Monday - Friday, 40 hours per week. Compensation range starts at $25.00 - $27.50 per hour. Position is also eligible for discretionary bonuses.

Benefits include health insurance (medical, vision and dental); Individual Retirement Account (IRA) with employer matching up to 3% of compensation; paid time off; paid volunteer time; charitable donation matching; access to Employee Assistance Program; beautiful views; and discounts on great food + Hama Hama apparel.

How to Join the Hama Hama Team:

Interested candidates who meet the criteria should submit a resume and cover letter to jobs@hamahamaoysters.com or apply in person at:

Hama Hama Oyster Co

35846 N US Hwy 101

Lilliwaup, WA 98555